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Returns & Refunds

We want you to be delighted with your online purchase, so if your goods are unwanted for any reason, please let us know.

You must then return the unwanted goods, unused and in original packaging, within 14 days of cancellation to:

Freud Museum London
20 Maresfield Gardens
London
NW3 5SX

We recommend that you use a recorded delivery service or obtain a Certificate of Posting, as the parcel remains your responsibility until it reaches the Freud Museum London. Our returns policy does not affect your statutory rights. Please note that we cannot refund or exchange items that have been personalised.

In the unlikely event that your goods arrive faulty or damaged, please call us on 0207 435 2002 or email us for advice on how to return the good(s) in the original packaging with all relevant documentation. Please also state the nature of the defect and let us know if you would prefer a refund or a replacement. Please note that Goods that are unique cannot be replaced.

All faulty or damaged Goods must be returned in the original packaging with all relevant documentation. Please ensure the correct return postage has been paid. This will also be refunded when you return the Goods to Freud Museum Shop. Freud Museum Shop recommends that you use a recorded delivery service or obtain a Certificate of Posting, as the parcel remains your responsibility until it reaches Freud Museum shop.

Freud Museum Shop’s returns policy does not affect your statutory rights.

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