Delivery Information
Service Update
Please see below for updates from our delivery providers:
UK Delivery
We will make every effort to dispatch goods within 2 working days, and usually this means you will receive your goods within 6 working days of placing your order. Please note that all orders will be processed on the next working day.
Shipping costs are calculated at checkout based on the total weight of your order. All parcels are tracked and you will receive a tracking number by email from either Royal Mail or UPS when your order is fulfilled.
We use the UPS Courier service for medium size parcels and parcels over 2 kg.
We post a selection of our products (Freud Museum Limited Edition Prints and Proofs, Freud’s Complete Standard Edition, Seated Nemon Bust, Bookends) with the tracked UPS Courier service.
The Freud Museum limited edition print sets are shipped with a special art print courier service.
Part Deliveries
We endeavour to ship all items in an order in one parcel. However, from time to time we may have to deliver your order is separate parcels. Regardless of the number of deliveries you receive, you'll only be charged the shipping amount that was originally quoted when you placed your order.
If you would like further information regarding our products or delivery options, please email shop@freud.org.uk
Pickup in Store
If you selected the pickup in store option, we will prepare your order and email you when it is ready for collection at -
The Freud Museum London
20 Maresfield Gardens
London
NW3 5SX
Your order will be ready for collection withing 1-3 days and we will contact you to arrange a collection time.
If you have any queries or wish to discuss your order, please email us at shop@freud.org.uk.
Europe/International Delivery
We will make every effort to dispatch goods within 2 working days, and usually this means you will receive your goods within 2-4 weeks of making your order.
Shipping costs are calculated at the checkout based on the weight of your total order. For parcels under 2 kg the Royal Mail tracked or signed services and charges are applied.
We use the UPS Courier service for medium size parcels and parcels over 2 kg.
We post a selection of our products (Freud Museum Limited Edition Prints and Proofs, Freud’s Complete Standard Edition, Seated Nemon Bust, Bookends) with the tracked UPS Courier service. The UPS service and charges are applied at checkout automatically when these items are added to the basket.
Freud Museum limited edition print sets are shipped with a special art print courier service.
Customs Charges
If you are ordering goods for delivery outside of the United Kingdom, please note that your order may be subject to import duties, taxes and service charges, which are calculated once the goods reach the country of destination. Any such charges which are applied in relation to customs clearance must be paid by you.
Please note that customs policies vary widely from country to country and we’d advice you to contact your local customs office or post office for further information regarding importation taxes and duties that may be applicable to your online order.
Please be aware that cross-border shipments are subject to opening and inspection by custom authorities.
By placing an order it is accepted by you that Freud Museum Shop has no control over additional charges in relation to customs clearance. If these charges are not paid and if the parcel is returned back to Freud Museum London, we will refund your account for the goods returned.
